IT Interview Questions and Answers

Question 1: How strong are your Microsoft Excel skills?

[SITUATION] I have advanced Microsoft Excel skills . [TASK] For example in my old role I was tasked to analyse my department’s annual spend using Excel. [ACTION] I collected and organised my departments annual spend breaking down spend by category and quarter using pivot tables. I can also use formulas for example to calculate averages. [RESULT] I was trusted to do this analysis over the last 3 years as a result of my proficiency, speed and accuracy in using Excel.

Question 2: Are you familiar with the Microsoft Office packages?

I am experienced in using all the standard Microsoft Office programmes. In my last role as _______ I regularly created Excel spreadsheets to record and analyse financial data as well as produce presentations using Microsoft PowerPoint. I have used PowerPoint to assist in presentations and use Microsoft Word daily for document production

Question 3: Are you able to quickly pick up and become proficient with new IT packages?

[SITUATION] In my last role as _________ the company used a bespoke system called ________. [TASK] In order to perform my duties I needed to quickly understand the system. [ACTION] I very quickly familiarised myself with the system and used the provided learning packages. [RESULT] After 2 weeks I was already highly confident in using the system. At the time of leaving I was regarded as an expert on the system and would often be asked by colleagues to show them how to use the system.

Answering IT Interview Questions and Answers – Standouty’s STAR Methodology

All of our IT Interview Questions and Answers are based on the STAR method. This is recognised across the industry as the BEST method for answering interview questions. If used well the panel will be unaware of its use but consider your answer to be well constructed, methodical and just plain AMAZING.

The STAR Technique involves constructing your answer in the following way:


Set the context of your answer. Tell the panel, where, when and why this situation came to be. For example, “Whilst working in my current role, we were holding an event in which 100 plus people were due to attend any minute. That’s when I was notified the caterers weren’t able to make it.”


What did you have to do. For example, “I had to organise alternative caterers and without the guests knowing. The failure of the event would have been a disaster for the company.”


What did you actually do. For example, “I spoke to the venue owner and we identified other caterers who may be able to help at short notice. I contacted all of them and identified one who could cater the event albeit one hour later than planned.”


How did the situation play out. For example, “Catering was provided in line with guest expectations. The evening, after this initial hiccup, went seamlessly. I was congratulated by the senior managers for sorting out what could have been a catastrophe.”

Constructing your answers in this way will ensure you fully address the question / scenario given and the criteria the panel are measuring you against.

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