Company Values Interview Questions and Answers
Question 1: Have you ever been in a situation where you have been asked to compromise your values?
[SITUATION] I have been in this position within my role at _______ when dealing with a vulnerable customer. [TASK] My role was to seek to upsell a customer from one product to a more expensive one. The customer I was dealing with was elderly and I considered a strong upsell may have taken advantage of them. [ACTION] I understood the need to upsell on behalf of the company, this is where most profit lay. So I could retain my integrity, I made sure the customer was fully aware of the options around the sale and the implications on the price. [RESULT] The customer did take the more expensive product but did so on a full understanding.
Question 2: What would you do if you witnessed team members acting in a way contrary to the company’s values and policies?
[SITUATION] I have been in this situation in ______ role. I witnessed a team member ignoring a customer. [TASK] I considered this wrong and monitored this behaviour for a while. It continued. [ACTION] I approached the team member and asked if they considered this good customer service. They reflected and considered it wasn’t. They recognised the need to give better service. [RESULT] I noticed an immediate and continued change. However, had I not, I would have considered reporting the issue to the team member’s manager.
Answering Company Values Interview Questions and Answers – Standouty’s STAR Methodology
All of our Company Values Interview Questions and Answers are based on the STAR method. This is recognised across the industry as the BEST method for answering interview questions. If used well the panel will be unaware of its use but consider your answer to be well constructed, methodical and just plain AMAZING.
The STAR Technique involves constructing your answer in the following way:
Set the context of your answer. Tell the panel, where, when and why this situation came to be. For example, “Whilst working in my current role, we were holding an event in which 100 plus people were due to attend any minute. That’s when I was notified the caterers weren’t able to make it.”
What did you have to do. For example, “I had to organise alternative caterers and without the guests knowing. The failure of the event would have been a disaster for the company.”
What did you actually do. For example, “I spoke to the venue owner and we identified other caterers who may be able to help at short notice. I contacted all of them and identified one who could cater the event albeit one hour later than planned.”
How did the situation play out. For example, “Catering was provided in line with guest expectations. The evening, after this initial hiccup, went seamlessly. I was congratulated by the senior managers for sorting out what could have been a catastrophe.”
Constructing your answers in this way will ensure you fully address the question / scenario given and the criteria the panel are measuring you against.
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