Support Worker Interview Questions and Answers

Question 1: How would you ensure you are supporting a client to minimise the risks to themselves and you?

[SITUATION] I have been in various roles which have involved supporting clients of various needs. [TASK] My responsibilities were to assess risk for each individual client on a case by case basis. [ACTION] I would talk to the service user, and sometimes their family, to find out what they need support for and how much they can safely do for themselves. From this I developed safe working practices which ensured minimal risk to the client and myself. [RESULT] Using this approach I provided effective support and neither myself or any clients experienced any issues.

Question 2: Imagine a situation when you are faced with a service user who is aggravated and distressed. How would you manage this behaviour?

[SITUATION] I have been in situations in previous roles where a service user has become angry, frustrated and sometimes aggressive. [TASK] My responsibility in this scenario is to understand the cause, diffuse and resolve the situation in a safe way for the client and myself. [ACTION] I would talk calm to the service user. I would seek to understand the cause of the distress and discuss with them how we could fix the problem. [RESULT] I have always been able to bring such issues to a positive close with a focus on the welfare of the client.

Question 3: You will be required to complete an assessment of a client’s needs. How would you go about doing this?

[SITUATION] My previous roles have all included this to an extent. [TASK] This should always be done in conjunction with the risk assessment. [ACTION] I would sit with the client and understand what they require support with and to what extent they are able to do things for themselves. Any plans I then developed must focus on giving the client a sense of achievement, this is key. I would develop plans that focused on my supporting the client, not doing everything from them. [RESULT] My clients have always had support plans which promoted achievement and independence.

Answering Support Worker Interview Questions and Answers – Standouty’s STAR Methodology

All of our Support Worker Interview Questions and Answers are based on the STAR method. This is recognised across the industry as the BEST method for answering interview questions. If used well the panel will be unaware of its use but consider your answer to be well constructed, methodical and just plain AMAZING.

The STAR Technique involves constructing your answer in the following way:

SITUATION

Set the context of your answer. Tell the panel, where, when and why this situation came to be. For example, “Whilst working in my current role, we were holding an event in which 100 plus people were due to attend any minute. That’s when I was notified the caterers weren’t able to make it.”

TASK

What did you have to do. For example, “I had to organise alternative caterers and without the guests knowing. The failure of the event would have been a disaster for the company.”

ACTION

What did you actually do. For example, “I spoke to the venue owner and we identified other caterers who may be able to help at short notice. I contacted all of them and identified one who could cater the event albeit one hour later than planned.”

RESULT

How did the situation play out. For example, “Catering was provided in line with guest expectations. The evening, after this initial hiccup, went seamlessly. I was congratulated by the senior managers for sorting out what could have been a catastrophe.”

Constructing your answers in this way will ensure you fully address the question / scenario given and the criteria the panel are measuring you against.

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