Business Analyst Interview Questions and Answers
Question 1: How do you handle changes to requirements during specification?
[SITUATION] I have developed process and IT specifications for a number of projects before [TASK] and often have to deal with requests to change the specification [ACTION] at the outset of each project I set out a very clear process for managing change requests to the specification. This will include having a designated process owners who sign off any changes. Before a change is sent to the process owner for approval if undertake an assessment of the impact of that change to ensure that the process owner is aware of the impact of the change. [RESULT] Having a clear process for accepting or rejecting changes has helped me to maintain control of “to be” processes in my previous projects and over the year this method has proven successful in avoiding an unnecessary impacts of changes to specifications
Question 2: How do you manage difficult stakeholders?
[SITUATION] Dealing with difficult stakeholders is a major task for a BA’s and I have often encountered this in my previous roles. [TASK] In my previous role I had one stakeholder that I had to seek approval from to sign off the requirements. [ACTION] To get him on-board I listened to his points of view to understand why he was perhaps not comfortable with the project. I went out of my way to meet with him on a number of occasions to ensure that he knew I was taking his points seriously and also continually set out to him the ways in which if had addressed his concerns. [RESULT] My persistence in meeting with the difficult individual and making a point of ensuring his views were fed into the requirements meant that eventually he signed off the requirements.
Question 3: How do you ensure a set of requirements is complete?
[SITUATION] / [TASK] In my last role I was responsible for completing the requirements for a new IT system [ACTION] To ensure the requirements were fit for purpose I made sure the requirements aligned with the objectives of the business, that all possible views and the ideas of key stakeholders were included, the requirements had quality criteria assigned, that the requirements could be met with the available budget and finally that all stakeholders signed off the requirements. [RESULT] This structured approach to collecting the requirements meant that the organisation selected and built a system that would go on to achieve all the stated business objectives.
Answering Business Analyst Interview Questions and Answers – Standouty’s STAR Methodology
All of our Business Analyst Interview Questions and Answers are based on the STAR method. This is recognised across the industry as the BEST method for answering interview questions. If used well the panel will be unaware of its use but consider your answer to be well constructed, methodical and just plain AMAZING.
The STAR Technique involves constructing your answer in the following way:
Set the context of your answer. Tell the panel, where, when and why this situation came to be. For example, “Whilst working in my current role, we were holding an event in which 100 plus people were due to attend any minute. That’s when I was notified the caterers weren’t able to make it.”
What did you have to do. For example, “I had to organise alternative caterers and without the guests knowing. The failure of the event would have been a disaster for the company.”
What did you actually do. For example, “I spoke to the venue owner and we identified other caterers who may be able to help at short notice. I contacted all of them and identified one who could cater the event albeit one hour later than planned.”
How did the situation play out. For example, “Catering was provided in line with guest expectations. The evening, after this initial hiccup, went seamlessly. I was congratulated by the senior managers for sorting out what could have been a catastrophe.”
Constructing your answers in this way will ensure you fully address the question / scenario given and the criteria the panel are measuring you against.
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